Shipping policy
Shipping Policy
Last updated: 6 July 2026
Thank you for shopping with Nahliya Pure. We are committed to delivering your order quickly, safely, and securely.
Order Processing
Orders are typically processed within 1–2 working days (Monday to Friday, excluding bank holidays).
During busy periods, product launches, or promotional events, processing times may be slightly longer.
You will receive an email confirmation once your order has been dispatched.
Delivery
We currently ship throughout the United Kingdom.
Estimated delivery times are:
- Standard Delivery: 2–4 working days
- Express Delivery (where available): 1–2 working days
Delivery times are estimates only and cannot be guaranteed.
Shipping Costs
Shipping charges are calculated at checkout before payment.
Any free shipping promotions will be clearly displayed on our website.
Tracking Your Order
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Delays
While we work hard to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather
- Courier delays
- Industrial action
- High seasonal demand
- Other unforeseen events
We appreciate your patience if delays occur.
Damaged or Missing Orders
If your order arrives damaged, incorrect, or appears to be missing items, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of any damage (where applicable)
We will investigate and work to resolve the issue as quickly as possible.
Incorrect Delivery Information
Please ensure that your delivery address is correct before placing your order.
Nahliya Pure cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
NAHLIYA PURE LTD
Email: hello@nahliyapure.com